Refund Policy

General rule

Credits already consumed are not refundable. If you used the service to translate messages, that consumption isn't returned — same as with any prepaid-credit product.

Unused credits may be eligible for a refund in the specific cases below, within the stated window.

Monthly memberships

• You can cancel whenever you want. Cancelling stops the next renewal, but doesn't generate a refund for the period you already paid for — you keep access until that cycle ends, because you already paid for it in full.
• If you just subscribed by mistake (double click, wrong plan) and haven't consumed any credits yet, write to us within 48 hours of the charge and we'll refund 100%.
• If more than 48 hours have passed or you've already used credits from the period, we don't do a prorated refund for “I didn't use it enough” — the credit stays available in your account for you to spend whenever you want, within the rollover cap.

One-time top-ups ($1 / 1,000 credits)

• These are one-time payments meant to solve a credit emergency, not a subscription.
• Not refundable once credited to your account, unless one of the error cases below applies.

Cases where we ALWAYS refund you, no questions asked

These are our errors, not yours, and we cover them in full:

1. Duplicate charge — PayPal or a bug on our end charged you twice for the same purchase or cycle.
2. Payment processed but credits not granted — you paid, and due to a technical failure on our side the money didn't show up in your balance.
3. Charge after correctly cancelling your membership before the renewal date.

In any of these three cases: write to us with the email associated with your account and the PayPal transaction ID, and we'll refund the money within a maximum of 3 business days, with no need to justify anything further — the error is verifiable on our end.

How to request a refund

Write to traschats@gmail.com with:

• The email address on your TrasChat account.
• The PayPal transaction or subscription ID (found in your PayPal confirmation email).
• A brief description of what happened.

We respond within 3 business days. If the refund applies, it's processed through the same payment method (PayPal), and PayPal may take a few extra days to reflect it in your account or card — that part is out of our hands.

About chargebacks

If you have a problem with a charge, write to us first before opening a chargeback with your bank or PayPal. We resolve it faster this way, and a direct chargeback can lead to your account being suspended while it's investigated, plus PayPal charges us a dispute fee we'd rather you not have to trigger if the problem has a direct fix.

Legal note

Nothing in this policy limits the rights that your country's law grants you as a consumer, where that law mandatorily applies over what's stated here.